​Service Policy

KH Exterior Solutions LLC

Effective Date: May 21, 2026
Last Updated: May 21, 2026

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KH Exterior Solutions LLC is committed to providing professional, reliable, and high-quality exterior cleaning and restoration services for residential and commercial properties throughout West Texas.

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This Service Policy outlines our customer service procedures, scheduling practices, deposits, financing disclosures, refund procedures, and service expectations.

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1. Customer Satisfaction Commitment

Customer satisfaction is important to KH Exterior Solutions LLC.

If a customer believes a service-related issue exists, notification must be submitted within five (5) business days following project completion so our team may review the concern.

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KH Exterior Solutions LLC reserves the right to:

• inspect the reported issue,

• determine appropriate corrective action,

• and provide reasonable touch-up services where applicable.

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Failure to provide notice within the stated timeframe may limit eligibility for corrective review.

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2. Scheduling Policy

Scheduled service dates are estimated and may require adjustment due to:

• weather conditions,

• unsafe working environments,

• staffing limitations,

• equipment issues,

• supplier delays,

• or unforeseen project complications.

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KH Exterior Solutions LLC reserves the right to reschedule services when necessary to maintain:

• service quality,

• operational safety,

• proper chemical performance,

• and surface protection.

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Customers will be notified promptly regarding schedule adjustments whenever possible.

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3. Deposits & Scheduling Reservations

Certain projects may require deposits prior to scheduling, including but not limited to:

• wood restoration,

• staining services,

• specialty restoration,

• commercial projects,

• large-scale services,

• and custom material orders.

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Deposits may become non-refundable once:

• scheduling has been reserved,

• materials have been purchased,

• labor has been allocated,

• or project preparation has begun.

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4. Payment Policy

Unless otherwise agreed in writing, payment is due upon completion of services.

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Commercial clients approved for invoicing terms must comply with agreed payment schedules.

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Late balances may incur:

• late fees,

• collection costs,

• attorney fees,

• finance charges,

• and suspension of future services where permitted by law.

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5. Refund Policy

Due to the nature of exterior cleaning and restoration services, completed labor, chemical applications, restoration procedures, and installed coatings are generally non-refundable once services have been performed.

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Refund requests and service adjustments are reviewed on a case-by-case basis.

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Approved refunds, if any, may account for:

• labor completed,

• materials used,

• scheduling costs,

• travel expenses,

• equipment usage,

• and project preparation expenses.

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6. Surface Condition Disclaimer

Exterior cleaning and restoration results may vary depending on:

• material age,

• oxidation levels,

• staining severity,

• environmental exposure,

• prior maintenance history,

• existing damage,

• and surface condition.

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Certain stains, discoloration, oxidation, hard water buildup, artillery fungus, rust staining, and organic contamination may not be fully removable.

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KH Exterior Solutions LLC does not guarantee exact restoration outcomes or perfectly uniform results across all surfaces and materials.

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7. Organic Growth Disclaimer

Exterior surfaces remain continuously exposed to environmental conditions.

KH Exterior Solutions LLC does not guarantee permanent prevention of:

• mold,

• mildew,

• algae,

• moss,

• lichen,

• oxidation,

• or future organic regrowth following cleaning services.

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8. Wood Restoration & Staining Disclaimer

Wood restoration and staining results may vary due to:

• wood species,

• moisture content,

• UV exposure,

• previous coatings,

• porosity,

• age,

• and natural absorption differences.

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Exact color matching and perfectly uniform appearance cannot be guaranteed.

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Natural variations are considered part of the wood restoration process.

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9. Soft Washing & Surface Protection

KH Exterior Solutions LLC utilizes soft washing, low-pressure cleaning methods, and specialized restoration techniques where appropriate to reduce the risk of unnecessary surface damage.

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Certain delicate or deteriorated surfaces may still present elevated risk due to pre-existing conditions.

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10. Financing Disclosure

Financing options may be offered through approved third-party financing providers for qualifying customers.

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KH Exterior Solutions LLC does not:

• guarantee financing approval,

• determine loan terms,

• control lender decisions,

• or manage financing accounts after funding.

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All financing agreements are solely between the customer and the financing provider.

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11. Commercial Maintenance Services

Commercial maintenance clients may be subject to:

• recurring service schedules,

• written maintenance agreements,

• cancellation notice requirements,

• and minimum service commitments.

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Service pricing may be adjusted periodically based on:

• labor costs,

• fuel costs,

• material pricing,

• service frequency,

• property conditions,

• and scope changes.

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12. Project Photography

KH Exterior Solutions LLC may photograph or document project areas before, during, and after service completion for:

• quality control,

• training,

• marketing,

• advertising,

• social media,

• website portfolio,

• and promotional purposes unless written objection is submitted prior to service.

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13. Contact Information

KH Exterior Solutions LLC
San Angelo, Texas
info@khexteriorsolutions.com
https://khexteriorsolutions.com

Proudly serving San Angelo, Wall, Christoval, Grape Creek, Miles, and surrounding West Texas communities.